Do you need our help with a specific hardware or software problem? We won’t leave you standing! Our Technical Support team can be reached 24 hours a day at firstname.lastname@example.org!
Please include a short description of the problem in your email. The more information you provide us with, the faster we can come up with a suitable solution. To enable us to deal with each case as quickly and efficiently as possible, we use a so-called Open Ticket Request System (OTRS). Your support request is first of all confirmed and you are assigned an individual ticket number. This number defines an activity to which any other requests on the same topic are automatically allocated. That way, you can be certain that your support request us dealt with by the person most competent to do so. Our processing times are normally very short. What’s more, no time is wasted by processing the same request or activity more than once.